Printer

Printer jams, streaks or shows offline

Clear the path properly, clean what touches the paper, and fix the queue — in that order.

1. 1

   Power off and open up

   Turn the printer off and open every access door, including the rear one, before pulling anything.

2. 2

   Pull paper the right way

   Pull jammed sheets slowly in the direction the paper travels, and check for torn scraps left behind.

3. 3

   Clean the rollers

   Wipe the grey pickup rollers with a slightly damp lint-free cloth so they grip paper again.

4. 4

   Reload paper properly

   Square up a fresh stack, do not overfill, and set the tray guides snug against the paper.

5. 5

   Fix streaks

   On an inkjet, run the head cleaning routine from the printer menu once or twice. On a laser, reseat the toner cartridge.

6. 6

   Fix offline

   Reconnect the printer to Wi-Fi from its own menu, then remove and re-add the printer on your computer or phone.

FIX vetted guide